Effective Date:  June 10, 2026
 Last Updated: June 27, 2026
 Company: Xcel Digi LLC
 Contact:  hello@xceldigi.com

1. INTRODUCTION

Xcel Digi LLC (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of its users, clients, visitors, and stakeholders. This Privacy Policy (“Policy”) outlines the categories of information collected, the methodologies utilized for its collection, the purposes for which such data is used, and the conditions under which such data may be disclosed to third parties. This Policy applies to all individuals interacting with our websites, services, or systems, regardless of location, device, or mode of access. 

By accessing or using our website or services, you acknowledge and agree to the practices described in this Policy.

2. INFORMATION WE COLLECT

We may collect the following categories of personal and non-personal data:

• Personal Information:Name, email address, mailing address, phone number, billing details, and identification data voluntarily submitted via forms, email, chat, or contract execution.
• Technical Information:IP address, browser type, access times, referring URLs, geolocation data, and other diagnostic data from device interaction.
• Tracking Technologies:Cookies, beacons, pixel tags, and analytical tools to monitor user behavior and service performance.

3. METHODS OF DATA COLLECTION

We may collect data through:

• Direct interactions (e.g., contact forms, email)
• Automated technologies (e.g., website analytics tools)
• Third-party integrations (e.g., payment processors, marketing platforms)

4. USE OF COLLECTED INFORMATION

The data collected is used for the following lawful purposes:

• To provide, manage, and improve our services and website
• To process transactions and manage payments
• To respond to inquiries, support requests, and client communication
• To comply with legal obligations and enforce our policies
• For marketing and retargeting purposes, where legally permissible
• For internal business operations, data analysis, and performance tracking

5. DATA SHARING AND DISCLOSURE

We do not sell your personal data. However, we may disclose your information under the following conditions:

• To service providers or contractors acting on our behalf
• When required by law, regulation, subpoena, or government request
• To enforce our Terms of Service or protect legal rights
• In connection with a merger, acquisition, or corporate restructuring

All third parties with access to personal data are bound by confidentiality and data protection agreements.

6. DATA SECURITY

We implement commercially reasonable physical, administrative, and technical safeguards to protect your information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the Internet or method of electronic storage is fully secure. Accordingly, we cannot guarantee absolute security.

7. DATA RETENTION

We retain your personal data only as long as necessary for the purposes set forth in this Policy, and in accordance with our legal obligations, contractual requirements, and data retention policies.

8. UK-BASED USERS (GDPR CLAUSE)

If you are a resident of the United Kingdom, this section applies to you in accordance with the UK General Data Protection Regulation (UK GDPR):

• You have the right to request access to your data, request rectification or deletion, object to processing, and lodge complaints with your national data authority.
• Legal basis for processing includes: consent, contract performance, legal obligation, and legitimate business interests.
• Your data may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to this transfer.

To exercise your GDPR rights, email: info@xceldigi.com with the subject line: “GDPR Request.”

#### SMS / TEXT MESSAGING COMMUNICATIONS

By providing your mobile phone number to Xcel Digi LLC, you consent to receive text messages (SMS/MMS) from us related to appointment reminders, project updates, customer service, billing, and marketing communications, where applicable.

– Message frequency may vary.
– Message and data rates may apply.
– You may opt out of text messages at any time by replying STOP to any message you receive from us. You will receive a one-time
confirmation that you have been unsubscribed, and no further messages will be sent unless you opt in again.
– For help at any time, reply HELP or contact us at
hello@xceldigi.com or (415) 320-6031.
– Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. CHILDREN’S PRIVACY

Our services are not intended for use by individuals under the age of 13 (or under 16 for UK users). We do not knowingly collect personal data from minors. If we discover that data has been collected from a child without parental consent, it will be deleted immediately.

10. YOUR RIGHTS AND CHOICES

You may have rights under applicable law to access, update, delete, or restrict the processing of your personal information. To exercise these rights, contact us via email at info@xceldigi.com.

11. CHANGES TO THIS POLICY

We reserve the right to amend, modify, or replace this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our services constitutes acceptance of such changes.

12. CONTACT INFORMATION

If you have any questions, concerns, or complaints regarding this Privacy Policy, you may contact us at:

• Email: hello@xceldigi.com

• Corporate Entity: Xcel Digi LLC

• Registered Office Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

• Website: www.xceldigi.com